Refund & return policy

Returns

If you buy one of our XMetal Targets product and you are not fully satisfied with, our return policy offers you 30 days money back no questions asked. Some conditions are applicable for a refund to be approved:

  • The item needs to have all the parts
  • The item must still be in the original packaging
  • The targets must be mark free and not been shot at

XMetal Targets keeps the right to refuse any steel target that show marks of being shot at or is missing a part.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Gift cards non-returnable items

To complete your return, we require a receipt or proof of purchase.

 

Shipping

To return your product, mail your product to: 89, rue Villeray L’Isle-Verte Quebec Canada G0L 1L0.

You will be responsible for paying the shipping cost to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time needed for delivery of your exchanged item may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@xmetaltargets.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to arrange the shipping conditions with us and to get your preapproval at info@xmetaltargets.com and send your item to: 89, rue Villeray L’îsle-Verte Quebec Canada G0L 1L0.

 

WARRANTY (IF APPLICABLE)

Every XMetal Targets 3/8” AR500 center fire or rifle target and ¼” AR400 rimfire target comes with a limited lifetime warranty. That means that any defect that might arise during the lifetime of the product will be replaced free of charge upon approval by our customer service department. That means that if a weld breaks, we’ll replace the defective part for free and even pay for the shipping. We are confident in our products because the development cycle of every XMetal Targets product is rigorous and aimed at making the best, most durable and the best engineered product possible.

THE LIMITED LIFETIME WARRANTY DO NOT COVER NORMAL WEAR OF OUR PRODUCTS

You have to remember that targets do have a lifespan and normal wear is expected from our targets too. Multiple impacts at the same exact spot over time will cause some dents, craters or cracks down the road and that will be the sign that you need to replace that faceplate for your safety and the safety of everybody using your target. We always recommend that you check for deep marks, on your targets before each usage because a smooth flat surface provides a predictable splatter pattern. Our design is made to control and dissipate those splatter but a dented/cratered/cracked targets has an unpredictable splatter pattern that could compromise your safety and the safety of everyone at the range.

All our targets are made to resist regular bullets, that means that armor piercing, steel core, bi-metal, multi-core bullets will permanently damage the targets, be dangerous to use and will void the warranty of any XMetal product. The same is also true for the use of bullets travelling over the 3000 fps (muzzle velocity) limit at less than 200 yards. Remember, we built these targets and tested them so we know their limits and the results of going over the limit. All warranty claims will be analyzed before approval to make sure that our targets were used within our safety guidelines and limits.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.